Free Shipping on $299 or more

All orders above the order-value of $299 are shipped free throughout the lower 48 States. No delivery charges are levied on the customers for the shipment of high-value orders.

SHIPMENT POLICY

As part of our efforts to provide superior customer-service, orders are typically processed shortly after being placed. However, orders placed after 2 PM EST will ship the following business day. Please note that Saturdays and Sundays are not considered Service Days for Express Deliveries.

Tracking information is provided via email following shipment of your orders.

For questions regarding any orders, you may email us: sales@superlightleds.com during standard business hours (6 AM to 8 PM EST Monday-Friday). Outside of our normal business hours, you may use our Contact Form to get in touch; the Customer Service will get in touch with you within 24 hours.

You may also note that once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel it.

P.O. Box orders shipped via UPS require a physical street address for accurate delivery. UPS is unable to deliver to a PO Box located with the local Post Office. Orders shipped to a PO Box are ineligible for delivery by UPS and may incur additional shipping charges for which the customer may be held responsible.

DISCLAIMER

There may be shipping delays due to unforeseen and uncontrollable circumstances. superlightleds cannot be held responsible for conditions beyond control such as severe weather or carrier service interruptions.

Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation.

The customer is responsible for all costs related to incorrectly addressed orders.